Once an order has been
placed, an email will be sent to you confirming your purchase that includes the order number. If you do not
receive this email, or have questions about your order once it has been placed, please contact
Once your order has
been shipped, you will receive a notification email that contains the tracking information. Please allow at least
24 hours for USPS to update the tracking information. NOTE: Tracking information is
not always accurate, and once we ship your package, we are not responsible for the
shipment time and delivery. If you have questions about the location of your shipment, please
check with your local post office before contacting us.
Once you've receive your shipping notification email, that means your order has been dropped to the USPS office. Unfortunately, we don't have control once the packages are handed over, and most of the time USPS does not scan packages until the day they are being delivered. If you have specific questions about your order whereabouts, please contact your local USPS or sign up for notifications through text or email through the USPS tracking page.
Once your item is
received and inspected, we’ll email you to notify you of the approval or
rejection of your refund.
If you are approved,
your refund will be processed and a credit will be automatically applied to
your original payment method within 5-7 business days.
We are happy to
replace items if they are defective or damaged within our 30 day policy window.
Please email firstname.lastname@example.org with your order number and reason for the exchange. If the original item you
purchased is no longer in stock or has been discontinued, you will be issued a
refund or credit towards a future purchase.
We recommend using a
polishing cloth to keep your jewelry looking like new. Avoid using liquid cleaners, as they usually contain harsh
chemicals that can cause damage to our pieces. Taking your jewelry off before getting in water will
help extend the life, but eventual fading of the gold and rose gold may occur over