Returns and Exchanges Policy

 

 

RETURN POLICY:

Unworn, unwashed, and unaltered merchandise (excluding sale and final sale items) may be returned for store credit or exchange within 21 days (about 3 weeks) of your item(s) delivery date.

If an item is returned to us in a non-resalable condition, it may be returned to you at your cost. No exceptions.  

Please note that original shipping fees are non-refundable.

 

***ALL CUSTOMIZED PIECES ARE FINAL SALE AND NOT ELIGIBLE FOR EXCHANGE OR STORE CREDIT***

 

RETURN TIMEFRAME: 

Returns must be requested through email (support@makeitminnie.com), receive approval, and shipped to Make It Minnie within 21 days (about 3 weeks) of your item(s) delivery date. Please ensure your package will arrive on time. If we do not receive your return within 21 days of your item(s) delivery date, it will not be approved for an exchange or store credit.

 

RETURN PROCESS: 

After submitting your request through email (support@makeitminnie.com), your return will be under review, and any exchange or store credit order will be on hold until we receive your original order. If your request is approved, you will receive an email with the return instructions and shipping address. Please ensure your return(s) includes your NAME and ORDER NUMBER when shipped back to Make It Minnie. Returns/exchanges shipped to Make It Minnie prior to receiving approval will be considered abandoned goods and will forfeit any refund or exchange. **EXCHANGE ORDERS ARE NOT ELIGIBLE FOR ADDITIONAL EXCHANGES: see policy below.**

 

PROCESSING TIME:

Please allow up to 7 business days after your return has arrived at our warehouse to be processed for exchange or store credit.

 

RETURN SHIPPING COST:

You are responsible for the shipping cost to return your item(s) to Make It Minnie. Make It Minnie does not pay for shipping or handling costs on returns or exchanges unless the item(s) arrived damaged or there was a mistake on our part.

We recommend sending your return(s) with a tracking number. Make It Minnie is not responsible for any return packages lost in transit. 

 

STORE CREDIT:

Store credit is processed within 7 business days after your item(s) returned is(are) received. After processing your return, you will receive an email with your store credit information. Store credit can be applied at checkout and does not have an expiry date.  

 

EXCHANGES:

Your exchange order will ship within 7-10 business days AFTER your return has been processed (See Our Processing Time for details). You will receive a shipping confirmation email once your exchange order has been fulfilled.

 

FINAL SALE ITEMS:

All sale and clearance items are final sale. No exchange or store credit is given. Flash sale promotions are final sale. ALL CUSTOMIZED PIECES ARE FINAL SALE AND NOT ELIGIBLE FOR EXCHANGE OR STORE CREDIT. No exceptions.

(Updated July 2023)